Terms of sales

GENERAL CONDITIONS OF SALE

PREAMBLE

LMG is a Simplified Joint Stock Company, registered in the Trade and Companies Register of EVREUX under the number 489.418.293, whose head office is located at 123, Rue Claude Monet – 27620 GIVERNY and whose intra-community VAT number is FR35 489 418 293. Its commercial name is La Musardière.

OBJECT AND FIELDS OF APPLICATION

The present General Terms and Conditions of Sale apply to all reservations made directly or via the Hotel La Musardière reservation site, subject to the special conditions applied by the partner sites or subject to special conditions applied for certain rates. Any reservation made presupposes the complete and unreserved acceptance of the General Terms and Conditions of Sale; the customer thus acknowledges having read them and undertakes to respect them.

RESERVATION / STAY

Reservations must be made in advance according to the following terms and conditions:
By telephone: in this case, the reservation is taken and confirmed directly;
By mail: in this case, the reservation is taken and confirmed either by return mail, by phone or by e-mail.
By e-mail: in this case, the customer will receive a confirmation by e-mail;
By website: “name of the website”: in this case, the customer is redirected to the XXX site which will make the reservation online and which has a system ensuring data protection.
Unless prior agreement, the reservation will be confirmed only after payment of a deposit or after registration of the bank details (card number, expiry date, CCV and name of the holder) valid at the date of the stay. The Hotel reserves the right to carry out a pre-authorization with the card if it deems it necessary to verify the validity of the card. In the event of refusal to provide bank details, the Hotel will not guarantee the reservation. If the pre-authorization is rejected, the Hotel will inform the Customer. In this case, the Hotel reserves the right to cancel the reservation.
Payment for all services will be made directly to the Hotel (exceptions made for prepaid reservations at the time of booking).
The Hotel La Musardière accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted at the time of booking to prevent disclosure to a third party.
All children under 2 years stay free of charge for cots. Baby cots are only available on request at the time of booking. Their availability must be confirmed by the hotel.
Small pets are allowed subject to payment of the daily fee. They must be notified at the time of booking.
All equipment made available to guests may, for technical reasons, be unavailable. The Hotel cannot be held responsible for these incidents.

The Hotel is completely non-smoking. It is therefore forbidden to smoke in the rooms. If, after the Customer’s departure, the Hotel finds a persistent smell of tobacco in the room, an indemnity may be charged based on the time spent cleaning and deodorizing the room, the cost of the products used and the time of non-use, i.e., the number of nights lost due to the closure of the room. The amount of the indemnity may be deducted from the credit card left as a guarantee.

ARRIVAL / DEPARTURE

Rooms are available from 4:00 pm (check-in) on the day of arrival and must be vacated by 11:30 am (check-out) on the day of departure. A supplement of €25 per hour of occupancy will be charged if the maximum check-out time is not respected.
In case of late arrival, after 6:00 pm, the reception must be notified so that the customer receives the necessary information.
In the event that the client, during their stay, does not vacate their room by 11:30 a.m., the Hotel will not be able to guarantee their cleaning and the change of towels.
The customer accepts and undertakes to use the room with due care. Also, any behavior contrary to good morals and public order will lead the hotel to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made.

RATES

The rates indicated on our website or in the Hotel, are expressed in €uros, all taxes included, and take into account the VAT applicable on the day of the reservation. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically reflected in the prices indicated on the date of the invoice.
The tourist tax of €0.95 per night and per person (over 12 years old) is not included in the price displayed and must be paid directly on site.
Rates are per room for the number of persons indicated; they are flexible and variable according to various customizable criteria such as the reservation date, the start date and/or length of stay, the room category chosen and our availability.
Some services may be subject to a supplement and to possible modifications without prior notice, without in any way engaging the responsibility of the Hotel. Thus, unless otherwise stated or specifically selected at the time of booking, the additional services (such as breakfast, meals, bar drinks, etc.), without the list being exhaustive, are optional and will be billed as a supplement and will be paid for at the time of departure.
No stay booked before the implementation of a possible promotional offer will be subject to reimbursement, even partial.

MODIFICATION / CANCELLATION / PREPAYMENT

Any modification or cancellation of a reservation must be requested by email to lmg@lamusardiere.fr or by mail addressed to La Musardière 123, Rue Claude Monet 27620 GIVERNY.
The request will only become effective when the Hotel La Musardière has confirmed its acceptance in writing.
In case of modification or cancellation of stay, the following conditions apply (except in cases of force majeure as defined in Article 8) as to the modifiable / non modifiable or cancellable / voidable character :
Stay of 1 to 2 nights: Communication of a valid credit card on the date of stay as a guarantee / Cancellation or modification without charge, possible up to 48 hours before arrival. If the cancellation or modification occurs less than 48 hours before the stay, 30% of the stay will be charged.
Stay of 3 nights or more: 30% deposit of the total amount of the reservation / Cancellation or modification without charge, possible up to 48 hours before arrival. If the cancellation or modification occurs less than 48 hours before the stay, the deposit of 30% is kept by the Hotel.
Special offers: Prepayment of the total amount of the stay, otherwise the reservation will not be guaranteed / Special offers are not exchangeable, refundable or modifiable.
Group stay from 4 rooms: Deposit of 50% of the total amount of the reservation / Cancellation or modification without charge possible 7 days before arrival. If the cancellation or modification occurs less than 7 days before the stay, the 50% deposit is kept by the Hotel.
In case of no-show on the scheduled arrival date and in the absence of cancellation, the credit card will be charged the total amount of the stay.
Any stay started is fully due. In case of interruption of the stay due to the customer, the entire agreed price will be charged to the credit card. In the case of a reservation with prepayment, no refund will be granted.
For bookings made via the website of our partners, the cancellation must be made via this website. The cancellation conditions that apply are then specific to the partner and may therefore be different from those of the Hotel La Musardière.
In case of extension of the stay, the customer will have to inform the reception of the Hotel at 10:00 am at the latest on the day of the planned departure, in order to know the availability.

RULES OF THE STAY

Payment of the stay and extras is made at the counter at the time of departure. It can be done in cash, by credit card, in vacation vouchers. Bank cheques are not accepted, except by prior agreement.
In the case of a deferred payment by a company, following an agreement with the hotel management, the payment period may in no case exceed two weeks. After this period, the Hotel reserves the right to charge late payment compensation at the annual rate in force and a collection fee of 40 €uros per invoice.

FORCE MAJEURE

By force majeure is understood any event external to the parties that is both unforeseeable and insurmountable and that prevents the client, in the realization of the trip, from performing all or part of the obligations provided for in the contract. This will notably be the case in the case of strikes by means of transport, hotel staff, government or public riots.

CLAIMS

Any complaint must be addressed to Hotel La Musardière 123, Rue Claude Monet 27620 GIVERNY by registered letter with acknowledgement of receipt, within 15 days following the departure of the stay which is the subject of the said complaint.
After this period, no complaint can be taken into account.

INFORMATION TECHNOLOGY AND FREEDOM

In application of law 78-17, known as the Data Protection Act, customers are informed that their reservation is subject to computerized personal data processing. Users have the right to access and rectify the data entered, which can be exercised at the head office: SAS LMG, 123 Rue Claude Monet 27620 GIVERNY. It is specified that this information is not communicated to third parties.
The Hotel La Musardière offers wifi internet access. The client user agrees that the computer resources made available to him/her shall in no way be used for purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright, by a related right such as texts, images, photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required.

RESPONSIBILITIES

The Hotel declines all responsibility in the event of theft, loss or damage to belongings belonging to guests during their stay.
The client will be held responsible for any damage, deterioration or vandalism that may occur due to the occupation of the premises and/or the participants and/or the staff in their charge, both to movable, decorative and immovable property belonging or not belonging to the Hotel. As a result, Hotel La Musardière may therefore ask the client to leave the establishment without any indemnity and without any reimbursement for the current stay, and to reimburse the damages caused by these acts.

APPLICABLE LAW

The present General Terms and Conditions of Sale are governed by French Law.  The same is true for the rules of substance as for the rules of form. Disputes shall fall under the exclusive jurisdiction of French courts.